Clients are being allowed limited access to our clinics. Because each of our clinic facilities is unique in its layout and management of appointments, the protocol you will be asked to follow will not necessarily be the same at each of our clinics. When you arrive at the clinic for an appointment, please call that clinic’s number. A receptionist or technician will take your information and will explain that clinic’s current protocols. If you prefer not to enter the building, our clinics will continue to offer curbside service as an option. If you are allowed to enter the clinic you will be required to wear a mask. If you prefer not to wear a mask or are unable to wear a mask, we will ask that you wait in your car during your pet’s visit and strongly suggest that you have a cell phone to facilitate the clinic staff communicating with you.
If you or someone in your household is sick or has been sick within the last 14 days, we request that you find someone from outside your household to bring your pet to the clinic for their visit. If you don’t have someone that can bring the pet for you, please inform our staff of your situation so they can use the appropriate PPE to keep them safe.
Why has my veterinarian been so busy?
A personal message to our clients:
We are working tirelessly to provide outstanding customer service to our clients and to deliver the quality patient care that you have come to expect from us. All of our doctors and staff are following universal masking protocols, are engaging in extensive and ongoing cleaning and are spending countess hours on the phone communicating with our clients and our referral partners.
Due to an unprecedented demand for veterinary service and decreased capacity due to both COVID-19 protocols and ongoing staff shortages, we are deeply regretful that we have not been able to accommodate the immediate needs of many of our patients and clients. We understand and empathize with the deep frustration that this has caused. Please remember that our team members live in the same world that everyone else does. They have been going above and beyond to provide essential care to their patients while still dealing with their own personal stresses, and they deserve to be treated with the same respect and care that they give to our clients and patients every day.
We want to thank all our clients who have extended kindness, gratitude, and patience to us during an extremely difficult and trying time. A “please” and “thank you” go a long way on difficult days and we cannot express how much those small words mean to us. Your support, compassion, and patience are invaluable to our team and we are very appreciative of your trust in us.
We are honored to be your veterinary care provider and look forward to the day when we will be able to see your smiles in our clinics again. Until then we will continue to do everything we can to provide you with the excellent service and care that you and your pet deserve.