Our lobbies are now open but, because of high transmission rates of COVID-19 in our communities, we do ask that anyone entering the clinic wear a mask, regardless of their COVID-19 vaccination status. Because each of our clinic facilities is unique in its layout, our management of appointments may vary somewhat from location to location. You will be advised of any relevant clinic protocols when you make your appointment and again when you arrive at the clinic. If you prefer not to enter the clinic, we will continue to offer curbside service as an option. If you prefer curbside service call the clinic number when you arrive, inform the staff of why you are at the clinic, and they will guide you through the curbside procedures. If you or someone in your household is sick or has been sick within the last 14 days (and has not had a negative test for COVID-19 during that time), we request that you find someone from outside your household to bring your pet to the clinic for their visit.
Why has my veterinarian been so busy?
A personal message to our clients:
We are working tirelessly to provide outstanding customer service to our clients and to deliver the quality patient care that you have come to expect from us. Due to an unprecedented demand for veterinary services along with decreased capacity due to both COVID-19 protocols and ongoing staff shortages, we are deeply regretful that we have not been able to accommodate the immediate needs of many of our patients and clients. We understand and empathize with the deep frustration that this has caused. Please remember that our team members live in the same world that everyone else does. They have been going above and beyond to provide essential care to their patients while still dealing with their own personal stresses, and they deserve to be treated with the same respect and care that they give to our clients and patients every day.
We want to thank all our clients who have extended kindness, gratitude, and patience to us during an extremely difficult and trying time. A “please” and “thank you” go a long way on difficult days and we cannot express how much those small words mean to us. Your support, compassion, and patience are invaluable to our team and we are very appreciative of your trust in us.
We are honored to be your veterinary care provider and look forward to seeing you at your next visit to our clinics!